We Strive to have happy customers and make your experience a pleasant one when you shop with us.your satisfaction is our number one priority .Please send us email and let us know if there is an issue and we do our best to resolve it for you. You may return your item for refund or exchange Within 14 days of the receipt of your purchase. Please make sure the item is in the original package or condition and all tags are attached and not worn or used.Please request an Authorization form from us so we can process your refund or exchange request on a timely manner and properly. There is a 10% re-stocking fee applied to all returns and that basically cover a portion of our free shipping promotion, handling and reconditioning the item to return back to stock. For exchanges we will waive the restocking fee and we will bill you for the reshipping fee of the exchanged item as we only offer free shipping on the first initial order. Customer pays for return shipping. International Buyers are responsible for any Custom fees or import taxes and duties that may apply on their purchase. We do not issue any refund for any Custom fees and taxes in case of returns, as these charges are not applied by us. Thanks for shopping with J. Valintin Menswear.